Support
Help with TIMENTRY
Whether you are recording time on the mobile app or administering a firm workspace, this is how to reach a person who can help.
Contact us
Email [email protected] and we will pick it up. There is no ticket number to quote and no portal to sign into first.
So we can help on the first reply, please include your firm name, the email address you sign in with, what you were doing when the problem happened, and a screenshot if you have one. If it concerns the mobile app, add your device and iOS version.
Common questions
I cannot sign in to the mobile app
Use the same email address and password you use on the web. If your firm requires two-factor authentication, enter the six-digit code from your authenticator app. If your firm uses single sign-on, use the SSO option and you will be handed to your own provider.
I do not have an account yet
Accounts are created for you by your firm's TIMENTRY administrator, usually someone in your practice management or IT team. You cannot create a firm from inside the mobile app. Speak to your administrator, and they can add you and set your role.
My time entries are not appearing
Entries are held on our servers rather than on the handset, so pull to refresh on the entries screen first. Check the date you are viewing, and clear any status filter that might be hiding drafts. If they are still missing, email us with the date and matter.
A timer kept running, or shows the wrong elapsed time
Timers run on the server, not on your phone, so closing the app or switching device does not stop them. Open the timers screen to see anything still running and stop or log it there.
The call-log import missed a call
The screenshot is read on your device using on-device text recognition, so recognition depends on the image. A full-brightness, uncropped screenshot of the call list works best. The image is never uploaded, and it is deleted straight after it is read.
I need my data, or I want it deleted
Your rights over your personal data, and how to exercise them, are set out in our Privacy Policy. Email us and we will action the request.
Reporting a security issue
If you believe you have found a vulnerability, please email [email protected] with the detail rather than raising it publicly, and we will get back to you.
Who we are
TIMENTRY is built by Dictalogic Ltd, registered in England and Wales, company number 11680927.